Politique de confidentialité
PRIVACY POLICY
Last updated: 22 October 2026
This policy explains how we collect and use your personal data when you visit our website or buy from us, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
Follara is a brand operated by:
SILKY SECRET LLC, a limited liability company registered in the State of Wyoming (United States)
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: __EMAIL__
We are the data controller for the personal data described in this policy.
2. DATA WE COLLECT
- Identity and contact data: name, email address, delivery and billing address, phone number (optional).
- Order data: products bought, amounts, order history.
- Payment data: processed securely by our payment providers; we do not store your full card details.
- Communication data: messages you send us.
- Technical data: IP address, device and browser information, pages visited, collected through cookies and similar technologies.
3. WHY WE USE YOUR DATA AND LEGAL BASIS
- To process and deliver your order and handle returns and refunds (performance of a contract).
- To answer your questions and provide customer service (performance of a contract / legitimate interest).
- To prevent fraud and keep our website secure (legitimate interest).
- To comply with our legal obligations, such as accounting and tax rules (legal obligation).
- To send you marketing emails and offers, only if you have agreed or are an existing customer who has not opted out (consent / soft opt-in). You can unsubscribe at any time.
- To measure and improve our website and advertising, using analytics and advertising cookies, only with your consent where required (consent).
4. WHO WE SHARE YOUR DATA WITH
We only share your data with service providers who help us run our store, such as our e-commerce platform (Shopify), payment providers, delivery carriers, email service providers, and advertising and analytics partners (such as Meta and Google) where you have consented to the relevant cookies. They may only use your data to provide their services to us.
We do not sell your personal data.
5. INTERNATIONAL TRANSFERS
Some of our providers are located outside the UK (for example in the United States or Canada). When your data is transferred abroad, we rely on appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. HOW LONG WE KEEP YOUR DATA
We keep order and accounting data for as long as required by law (generally 6 years). Marketing data is kept until you unsubscribe or for 3 years after your last interaction with us. Other data is kept only as long as necessary for the purposes above.
7. YOUR RIGHTS
You have the right to access, correct, erase or restrict the use of your personal data, to object to its use (including for direct marketing at any time), to data portability, and to withdraw your consent at any time. To exercise these rights, email us at __EMAIL__.
If you are not satisfied with our answer, you can complain to the UK Information Commissioner's Office (ICO): www.ico.org.uk.
8. COOKIES
We use essential cookies to make the website work, and, with your consent, analytics and advertising cookies. You can accept, refuse or change your choices at any time through the cookie banner on our website.
9. SECURITY
We take appropriate technical and organisational measures to protect your data. Payments are encrypted and processed by secure providers.
10. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version is always available on this page.
11. CONTACT
Follara – SILKY SECRET LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: __EMAIL__