Refund policy

REFUND POLICY

Last updated: 22 October 2026

We want you to love your Follara ritual. This policy explains your options if you change your mind or if something is wrong with your order.

1. 30-DAY MONEY-BACK GUARANTEE

Try Follara for 30 days from delivery. If it is not right for you, for any reason, email us within 30 days of delivery with your order number and we will refund the price of your order in full.

Free gifts received with your order are yours to keep.

You do not need to return an opened bottle. We may ask you a few questions about your experience to help us improve.

2. 14-DAY RIGHT TO CANCEL (UNOPENED PRODUCTS)

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, without giving a reason.

To cancel, send us a clear statement by email to __EMAIL__. Then return the unopened products within 14 days of telling us, to the return address we will send you. You pay the cost of returning the goods unless they are faulty.

We will refund you, including the standard delivery cost, within 14 days of receiving the goods back (or proof that you sent them back), using the same payment method you used.

3. FAULTY, DAMAGED OR WRONG ITEMS

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, at no cost to you. Your rights under the Consumer Rights Act 2015 are not affected.

4. HOW REFUNDS ARE PAID

Refunds are made to your original payment method. Depending on your bank, it can take 5 to 10 business days for the money to appear on your account.

5. CONTACT

Follara – SILKY SECRET LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: __EMAIL__